Field Service Technician
Field Service Technician
The position…
Transparent Technologies, a division of Metron-Farnier, is looking for individuals experienced in meter and installation projects. This position will report to the Field Services Manager. The position will include multiple roles with potentially a high amount of travel. The primary focus will be on field repairs, installations and other service work. When not in the field, a warehouse production role would be assumed in our Boulder, CO location.
The right person will be responsible for traveling to job sites to install equipment, troubleshoot problems as needed, and clean up the job after completion. We are looking for motivated individuals with a great attitude who are willing to learn and accept direction, have an attention to detail and take attendance seriously. The position will travel to customer sites to provide a variety of product support while contributing to customer satisfaction through improved system performance. High performing systems and happy customers will lead to good references and more sales orders. The field service group will serve both the utilities and real estate sales channels.
The top job duties will include:
- Train and demonstrate full understanding of company’s products: Registers, water meters, gateways, software.
- Field work will include the following:
- Maintenance of meters, registers, antennas, and gateway products
- Meter and register replacements
- Meter and register installations (pilots and change out projects)
- Gateway replacements
- Troubleshooting (antennas, register configuration, etc.)
- Customer training
- Document all field work using methods prescribed by field service manager and lead.
- Professional, courteous attitude while working with customers
- Follow all safety regulations
- When not on a field assignment work will be assigned to one of the production areas.
- Field techs will be expected to operate and maintain the meter test benches when in the facility.
- If needed, support the customer service and sales teams
- Other duties as assigned.
Here is what we need…
- Technical aptitude to learn our products including Windows and cloud-based software
- Follow all directions and training of the field services manager and lead.
- Regularly lift and/or move 50 lbs.
- Must be willing and able to install and/or service water meters in pits, crawl spaces and under mobile homes.
- Maintain assigned computer and equipment in good working order. Store the equipment in the designated area when in the facility.
- Maintain assigned tool set in good working order and prepare required materials before each trip. Store the equipment in the designated area when in the facility.
- Ability and willingness to travel to customer locations to perform scheduled work and installation of products
- Travel up 75% monthly, per diem and expenses paid.
Here are the skills, experience, and education we are seeking…
- High school diploma or equivalent required
- Ability to effectively communicate (oral and written)
- Experience with high volume, fast paced production/warehouse environments
- Intermediate computer and worksheet skills
- Ability to manage multiple tasks effectively
- Ability to work unsupervised while travelling and meet deadlines
- Knowledge of trade specific tools for installations and correct use of equipment is preferred.
- Strong attention to detail
- Previous experience working in the construction or similar industry a plus but not required.
- Ability to work in outdoor environments in a variety of terrains
- Ability to travel between job sites both in and out of state.
This is a full-time position with a full breadth of benefits following an initial evaluation period. Some flexible work hours will be required. Up to 75% travel may be required. However, the scheduling practice intends for alternating weeks of travel vs. in facility time and most weekends at home. T-shirts and jackets provided. Hourly wage is $25/hour plus incentive while in the field.